Refund Policy

1. Full refund if we don't recommend anyone

If we haven't recommended an expert within 7 business days, we refund the full amount you paid for the request, including the payment processing fee. This refund has no conditions: you don't need to ask for it or give a reason.

We count business days from the day after your payment, in Mountain Time (America/Denver). Saturdays, Sundays and US federal holidays don't count. My requests shows the last day of this window for each paid request.

2. After we recommend an expert

The matching fee pays for finding and introducing suitable experts. Once we have recommended an expert within the 7 business days, the fee isn't refunded, including when you decide not to work with the expert or don't reach an agreement. Refunds are for the whole amount; there are no partial refunds.

3. Unpaid and failed payments

A request that isn't paid within 24 hours is canceled. If a payment fails, the request isn't submitted. You aren't charged in either case.

4. How refunds are paid

Refunds go back to the payment method you used, and we email you when the refund is issued. How long it takes to appear depends on your card issuer or payment provider.

5. Work with experts

Payments you make to an expert for their work are between you and the expert and aren't covered by this policy.

6. Contact

Questions about a refund: service@prolinkex.com. Please include your request number.