Privacy Policy

1. What we collect

Account details: your name, email address, phone number and password. Passwords are stored only in a form that can't be turned back into the password.

Request details: the service you choose and what you enter on the request form: company name, contact name, phone number, project description, budget range and desired start date.

Payment results: the amount, payment method and status that the payment provider reports to us. Payments are processed by the payment provider; we don't receive or store full card numbers.

Technical data: your IP address and the time of sign-ins, requests and payments, used to keep accounts secure and to look into problems.

2. Why we use it

To create and run your account; to process your request and payment; to find suitable experts and introduce them to you; to send emails about your account, payments, recommendations and refunds; to issue refunds; and to prevent fraud and misuse.

We don't use your information for advertising, and we don't send marketing emails.

3. Who we share it with

Experts: to check whether an expert is a good fit, we may share your request details with experts we are considering recommending. Once we recommend an expert, we give you their contact details so you can contact them. We don't share your payment details or password with experts.

Service providers: the payment provider receives what it needs to process your payment, and our email and hosting providers process data on our behalf, only to provide their services to us.

Legal reasons: we may disclose information when the law requires it, or to protect our rights or the safety of others.

We don't sell your personal information.

4. How long we keep it

We keep account and request records while your account is open and afterwards for as long as needed for accounting, refunds, resolving disputes and meeting legal obligations. Technical logs are kept for a limited time and then deleted.

5. How we protect it

Data is sent over encrypted connections, and access to it is limited to the people and systems that need it to run the service. No method of storage or transmission is completely secure, but we work to protect your information.

6. Your choices

You can update your name and phone number in Account settings.

To ask for a copy of your personal information, a correction, or deletion of your account and information, email service@prolinkex.com from the email address on your account. We may keep records we must retain by law, such as payment records.

7. Age

The service is only for people 18 or older. We don't knowingly collect information from anyone under 18.

8. Changes

We may update this policy and will change the effective date on this page. If a change affects how we use information you've already given us, we'll tell you by email.

9. Contact

Questions about this policy: service@prolinkex.com, or write to us at the address below.